Legal
Privacy Policy
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Botha Kinetics ("we", "us", or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.
1. Information We Collect
We may collect the following types of personal information: contact details (name, email address, phone number), health and injury history you share when booking or completing intake forms, appointment and session records, payment information processed through our booking platform (Jane App), and technical data such as IP address and browser type collected automatically when you visit our website.
2. How We Use Your Information
We use your personal information to schedule and deliver kinesiology and personal training services, communicate with you about appointments and follow-up care, process ICBC claims and insurance documentation, respond to inquiries submitted through our contact form, improve our website and services, and comply with legal and regulatory obligations.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with ICBC or other insurers when processing a claim on your behalf (with your consent), healthcare providers involved in your care (with your consent), our booking and practice management platform (Jane App), and as required by law or court order.
4. Consent
By providing your personal information to us — whether through our website contact form, by phone, or in person — you consent to its collection, use, and disclosure as described in this policy. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Health records are retained in accordance with British Columbia's health records retention requirements.
6. Security
We take reasonable physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. Our booking platform (Jane App) is a PIPEDA-compliant, Canadian-hosted health records system.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. We do not use cookies to collect personally identifiable information without your consent.
8. Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate information, withdraw consent to certain uses of your information, and lodge a complaint with the Office of the Privacy Commissioner of Canada. To exercise any of these rights, please contact us using the details below.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: Botha Kinetics, Nanaimo, BC — Email: [email protected] — Phone: (250) 913-1877.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.